Innfinity Software Systems, LLC — Privacy Policy
Last Updated: 6 August 2025
Innfinity Software Systems, LLC provides cloud-based solutions that help organizations manage complex travel and accommodations operations. This Privacy Policy explains how we collect, use, disclose, and protect Personal Information when you visit www.innfinity.com or interact with any of our products, mobile applications, or related services (collectively, the “Service”). By accessing the Service, you agree to the practices described in this Policy, subject to applicable law.
What Is Personal Information?
“Personal Information” (or “Personal Data” under the EU/UK GDPR) is any data that identifies or can reasonably be linked to an individual, directly or indirectly—such as a name, email address, device identifier, or IP address.
Information We Collect
Category
Examples
Source
Information you provide
Name, email, phone, billing details, company, user-profile data
Account registration, subscriptions
Information about others
Team member names and travel or project preferences (you must have authority to supply it)
User-initiated workflows
Device & usage data
IP address, browser type, operating system, pages viewed, referring URL
Site logs; analytics
Location data
Geolocation when you enable location services
Mobile / browser
Cookies & similar tech
Session cookies, analytics tags, advertising pixels
Browser / device
We may also create aggregated or de-identified data that cannot reasonably identify you.
How We Use Personal Information & Legal Bases
Purpose
Example Activities
GDPR Legal Basis / CCPA Business Purpose
Provide & maintain the Service
Account authentication, customer support
Performance of contract
Improve & personalise
Usage analytics, A/B testing, remembering settings
Legitimate interests
Marketing & surveys
Newsletters, promotional offers
Consent / Legitimate interests
Compliance & security
Fraud detection, legal record-keeping, audits
Legal obligation / Legitimate interests
Corporate transactions
Mergers, acquisitions, financing
Legitimate interests
Cookies & Tracking Technologies
We use first- and third-party cookies, SDKs, and pixels (e.g., Google Analytics) to recognise you, analyse performance, and deliver relevant advertising. You may disable cookies via your browser; some features may not function properly without them.
When We Share Your Information
We disclose Personal Information only when necessary:
- Service providers – cloud hosting, payment processors, analytics, marketing partners (bound by contract).
- Business partners & affiliates – other Innfinity entities for internal administration.
- Clients or suppliers you select – to fulfil travel, logistics, or workforce-management services you initiate.
- Legal / regulatory – to comply with law, respond to lawful requests, or protect rights, property, or safety.
- Business transfers – if we undergo a merger, acquisition, or asset sale.
We do not sell Personal Information for monetary value and will not share it for targeted advertising without giving you the right to opt out.
International Transfers
Innfinity’s headquarters and primary data-processing infrastructure are located in San Diego, California, USA. Your Personal Information may therefore be stored and processed in the United States and in other countries where we or our trusted providers operate (e.g., Canada, the European Economic Area).
When Personal Data originating in the EEA, UK, or another jurisdiction with cross-border-transfer restrictions is moved to a country lacking an adequacy decision, we rely on:
- EU Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum;
- Data-processing agreements with GDPR-level safeguards; and
- Supplementary technical & organisational measures (encryption, access controls, security audits).
By using our Service, you acknowledge that your data may be transferred to, and processed in, jurisdictions whose privacy laws differ from yours; we will ensure such transfers comply with applicable law and protect your rights.
Data Retention
We retain Personal Information only as long as necessary to deliver the Service, meet legal obligations, or resolve disputes, after which we securely delete or de-identify it.
How We Protect Personal Information
We employ administrative, technical, and physical safeguards—including encryption in transit and at rest, role-based access controls, vulnerability management, and periodic audits—to protect data against loss, misuse, or unauthorised access.
Your Privacy Rights
I. EU/UK GDPR
You may request access, correction, deletion, restriction, objection, or data portability in relation to your Personal Data, and you may withdraw consent or lodge a complaint with your Supervisory Authority.
II. California (CCPA/CPRA)
California residents can:
- Know the categories and specific pieces of Personal Information we hold;
- Delete Personal Information (subject to exceptions);
- Correct inaccurate data;
- Opt-out of sale or sharing for cross-context behavioural advertising;
- Limit use of sensitive Personal Information (where applicable).
We will not discriminate against you for exercising these rights.
III. Other U.S. State Laws
Residents of Virginia, Colorado, Connecticut, Utah, and other states may exercise similar rights to access, delete, correct, or opt-out of targeted advertising or profiling, as required by law.
IV. Exercising Your Rights
Submit a request via support@innfinity.com or the “Privacy Request” form in your account. We will verify your identity and respond within the legally required timeframe (usually 30–45 days). Authorised agents may act on your behalf with written permission.
Marketing Choices
You can opt out of promotional emails by clicking “unsubscribe” in the message or adjusting preferences in your profile settings. Transaction-related communications (e.g., billing notices) may still be sent.
Children’s Privacy
The Service is not directed to children under 16, and we do not knowingly collect Personal Information from them. If we learn that we have inadvertently collected such data, we will delete it promptly.
Third-Party Links
Our website may contain links to external sites with different privacy practices. We are not responsible for those practices and encourage you to review the privacy notices of any linked sites you visit.
Changes to This Policy
We may update this Policy periodically. Material changes will be posted here with a revised “Last updated” date, and where required we will seek additional consent or provide prominent notice.
Contact Us
If you have questions, concerns, or wish to exercise your rights, please contact: support@innfinity.com | +1 (619) 798 3914
